Houston Public Library (2021 – present)

As the Head of Special Collections, I am the administrator for Houston Public Library’s current and future history research centers. I advocate for the preservation and perpetual access of the unique, rare, and diverse materials held within the numerous archival and special collections. Inform executive leadership on archival storage, digitization, and outreach best practices. Designated project director for awarded national grants and a key liaison to the special collections friends groups. I also identify opportunities to promote the special collections throughout the Houston Public Library system and beyond.

Texas State Library and Archives (2014 – 2021 )

As the Head of Reference, I managed the library and archives reading rooms, reviewing all aspects of public service, and conducting complex, real-time decision-making from archival materials handling to patron inquiries. For the state, I managed state-wide publications depository programs. I have also drafted new and amended Texas Administrative Code rules and participated in budgetary planning and statistics reporting. As a research manager, I coach reference staff and guide improvements to our complex reference correspondence and interactions. I serve as a liaison between the end-user and back-end developers by contributing much needed user experience knowledge.

Promoted in 2014, 2015, and 2018. I was also selected by my peers as an Employee of the Quarter. Appointed to the agency web committee and equity, diversity, and inclusion committee.

From February to May 2014, I also completed a contract position with the Texas State Law Library.

United State Institute of Peace (2013 – 2014)

As the Research Assistant for the Library and Knowledge Management Division, I migrated and organized files to USIP’s new knowledge management documents system. On a daily basis, I provided instruction on the library’s print collection and research databases to research fellows and staff. I also supported USIP’s researchers by answering specific research questions and completing the library’s international treaties online collection and database. To complete all of these tasks, I applied knowledge management principles and user experience assessments.

The Catholic University of America (2011 – 2014)

First hired as the main library’s Circulation Supervisor, I was responsible for addressing patron library accounts and enforcing library borrowing rules. I also trained staff and managed the workflow of a busy, high-demand, circulation desk. I was later promoted to Circulation and Student Supervisor.

During this time, I established a training program using the school’s content management system, which was then adopted by the other branch libraries. I also improved staff scheduling by creating a self-serve coverage system that documented and kept staff accountable of their shifts. Working with my branch library counterparts and the library’s IT department, we updated and improved the online staff clock-in system.

While obtaining my MLIS, I was assigned to the main library’s Reference Desk, fielding in-person, telephone, and chat reference questions. As an Embedded Librarian, I created reference materials, led computer and in-class instruction about research databases and evaluating sources, and one-on-one reference interviews.

From 2010 to 2013 I also was the Weekend Supervisor at Georgetown University’s main library.

Freelance Academic Researcher (2008 – 2010)

After completing my first Masters program, I was hired as a Research Assistant for an intelligence contractor firm. I reported to the main principle and provided research support to the firm’s computer and policy analysts by creating literature reviews and bibliographies. Primarily, I focused on open intelligence sources and research methods. I led a cross-organizational knowledge management team to determine and establish a documents and knowledge management system and protocols.

For five education industry clients, I completed datasets and prepare preliminary analysis reports. I also served as a deputy to the publisher for an intelligence journal, working directly with authors and preparing roundtable discussions. For a research think tank I authored an article for their trade journal, co-authored a book chapter, and provided logistical support to their annual meeting.

The Canadian Embassy (2004 – 2007)

As a Research Analyst within the political division at the Canadian Embassy in Washington, DC, I prepared memos to the Counsellor for Public Safety. The policy portfolio included public safety, homeland security, border security, and infrastructure protection. I hired and guided the work of the department’s interns. On a daily basis, I tracked, attended, and reported on U.S. legislative and administrative activity.

I was a lead for high-level Canadian official visits, including visit protocols, meeting arrangements, and receptions. For these efforts, I was awarded Canada’s Deputy Prime Minister’s Merit Award.